Refund policy

Last Updated: July 27, 2026

At Art Express, we’re committed to delivering beautifully crafted, high‑quality art products and personalised creations. Please take a moment to review our return and refund policy, so you know exactly how we support you if something isn’t quite right.

Returns

We offer a 30‑day return window for eligible items. You have 30 days from the date you receive your order to request a return.

Non‑Returnable Items

Certain items cannot be returned or exchanged due to their customised or sensitive nature:

  • Personalised or Custom Artwork: Any item created or customised specifically for you.
  • Painted‑for‑You Pieces: Hand‑painted or artist‑completed works made to order.
  • Perishable Goods: Including food, flowers, or plants.
  • Personal Care Items: Beauty or personal-use products.
  • Hazardous Materials: Such as flammable liquids or gases.
  • Sale Items & Gift Cards: Final sale; not eligible for return.

    Return Eligibility

    To qualify for a return:

    • Condition: Items must be unused, in original condition, with tags and original packaging.
    • Proof of Purchase: A receipt or order confirmation is required.

      How to Start a Return

      1. Contact Us: Email hello@artescape.art to request a return.
      2. Await Approval: If your return is approved, we’ll send instructions for returning the item.
      3. Shipping Costs: Return shipping is your responsibility. We do not provide return labels.

        Important: Items sent back without prior approval cannot be accepted.

        Damages & Issues

        Please inspect your order upon arrival. If you receive an item that is defective, damaged, or incorrect due to our error, contact us immediately at hello@artescape.art so we can assess the issue and resolve it promptly.

        Order Cancellations

        • Cancellation Fee: Orders cancelled for reasons not caused by Art Express incur a 10% cancellation fee.
        • Timing: Orders can only be cancelled before production begins. Once production or shipping has started, cancellations are no longer possible.

          Exchanges

          If you’d like a different item, the quickest method is to return the eligible item first. Once your return is approved, you can place a new order.

          European Union 14‑Day Cooling‑Off Period

          For orders shipped to the EU, customers may cancel or return their order within 14 days, except for:

          • Personalised or Custom Products, which cannot be returned.

          Items must be unused, in original packaging, and accompanied by proof of purchase.

          Refunds

          Once your return is received and inspected, we’ll notify you of approval or rejection.

          • Approved Refunds: Refunded to your original payment method within 10 business days.
          • Import Fees: Customs duties, taxes, or import charges are non‑refundable.
          • Bank Processing Time: Your bank or card provider may require additional time to post the refund.

            If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact hello@artescape.art

            Need Help?

            For any questions about returns, refunds, or cancellations, reach out anytime at hello@artescape.art. We’re here to help.